FAQ's

The subscription we promote on our website is best suited for clubs with up to 100 sponsors and 750 members or less. If your club is a bit bigger than that, you might need our Enterprise Subscription, which is built to handle larger numbers. It's not listed online, so feel free to reach out to us directly—we’re happy to chat and find the right fit for you.

Data Collection

Club Ducks collects personal information—such as club profile details—directly from you when you visit our website, contact our team, or sign up for an account to use our platform and services.

We do not sell your personal data or the data of your end users. We also do not allow third parties to use any personal data for their own marketing purposes.

Server Security

Protecting your data is our top priority. Our secure hosting environment is designed to ensure high reliability and strong data protection. Key features include:

• Multi-layered Server Security:
  Our infrastructure is protected by multiple layers of security, including firewalls, DDoS protection, SSL encryption, and network redundancy to guard against a wide range of threats.

• Data Encryption:
  All data is encrypted—both in transit and at rest—to ensure confidentiality and integrity at all times.

• Real-time Monitoring:
  Our servers are continuously monitored, allowing us to detect and respond to anomalies quickly and reduce potential downtime.

• High Uptime:
  We aim for a 99.99% uptime, ensuring your platform runs smoothly and consistently.

• Patching & Updates:
  We follow a strict update schedule for server software and operating systems, applying the latest security patches to minimize vulnerabilities.

• Backup Policy:
  Regular encrypted backups are stored securely, with a 15-day retention policy, allowing reliable data recovery if needed.

• Compliance:
  Our hosting infrastructure complies with GDPR and ISO standards, and all data is hosted in Australia (Sydney), ensuring local data residency and compliance with relevant data protection laws.

Absolutely. Club Ducks provides the perfect sponsorship management solution for events, peak sporting bodies and charities.  

How It Works for Sponsors

When a potential sponsor receives a sponsorship proposal from your club, they're invited to complete their sponsor profile. Once set up, they can log in anytime to manage their sponsorship.

From their profile, sponsors can:

• Accept your proposal and terms and conditions

• Make payments and see transactions

• Receive confirmation that their sponsorship assets are being delivered

• Communicate directly with your club (all messages are stored for future reference)

• Upload their logo for club use

• Share special offers for club members, which can be published to your social media once approved

To see how it works in action, visit the Video Tutorials section on the home page for a demonstration of the sponsor experience.

How Membership Works for Your Members

Your members purchase their membership directly through your club’s website. After selecting and completing their purchase, they’re invited to set up their member profile.

Once their profile is complete, members can log in at any time to view or update their details and download their digital membership card.

Memberships are set to renew automatically each year unless your club chooses to manage this differently. Members will receive automated reminder emails—14 days and 1 day before their membership expires—letting them know their renewal is coming up.

If they don’t wish to renew, members can simply log in to their profile and opt out.

For a walkthrough of the member experience, check out the Video Tutorials section on the home page.

Once you subscribe to Club Ducks you will be given your own unique URL or HTML code. This URL / code is then embedded into your website.This code enables your members and sponsors to sign into their member and sponsor area directly from your club website.

You have 2 options to achieve this:

• The “Copy URL” code can be placed behind an image or graphic that sits on your website, when that image is clicked the URL is opened.
• The “Copy HTML” code creates a  "Sign In” button that becomes the access point from your website.
• You may need the assistance of your web manager, or contact support@clubducks.au if you require further assistance.

We don’t offer a free trial at this time. By limiting free trials, we’re able to keep data storage and other costs down—helping us offer an affordable platform for clubs like yours.

That said, our refund policy is fair and reasonable, designed to protect your club from any financial hardship if you decide not to continue with us for any reason. 

If you’ve explored our homepage—including videos, FAQs, and tutorials—and still have questions or want to learn more, we’d love to invite you to book a club demo. We’re genuinely here to support you every step of the way!

Need Help? We’re Here for You

Our software is easy and intuitive to set up and use—but we understand you may need a hand from time to time, and we’re here to help!

For support, please email support@clubducks.au and we’ll get back to you the same day during business hours (or the following business day if your inquiry is sent after hours).

Want to learn more about the platform, including setup requirements? Feel free to book a Club Demo—we’d love to show you around.

If you’re a new Committee Member taking over your club portal, we’re happy to walk you through the essentials and help you get up to speed—just reach out!

We’re an online business, but you’re never on your own. If you’d prefer to speak with someone directly, please call 0419 628 088 during business hours.

Stripe simplifies the process of accepting payments online. Stripe is required to accept payments from members and sponsors. Stripe incorporates machine learning algorithms and advanced fraud detection mechanisms to help clubs minimise fraudulent activities and provides tools to manage risk.You will be guided through the process of setting up your Stripe account when you subscribe to Club Ducks and begin to build your club profile. There is processing fees associated with using Stripe, fees are comparable to normal Eftpos & Credit Card fees and can be found on the link provided.     

Yo may like to visit Stripe | Payment Processing Platform for the Internet for initial information.