FAQ's

The subscription we promote on our website is best suited for clubs with up to 100 sponsors and 750 members or less. If your club is a bit bigger than that, you might need our Enterprise Subscription, which is built to handle larger numbers. It's not listed online, so feel free to reach out to us directly—we’re happy to chat and find the right fit for you.

Data Collection

Club Ducks collects personal information—such as your club profile details—directly from you when you visit our website, contact our team, or create an account to use our platform and services.

We never sell your personal data or the data of your end users, nor do we allow third parties to use it for their own marketing purposes.

Server Security

Protecting your data is our top priority. Our secure hosting environment is built for reliability and robust data protection, with features including:

• Multi-layered Security: Firewalls, DDoS protection, SSL encryption, and network redundancy guard against a wide range of threats.

• Data Encryption: All data is encrypted in transit and at rest to ensure confidentiality and integrity.

• Real-time Monitoring: Continuous server monitoring enables rapid detection and response to anomalies, reducing downtime.

• High Uptime: We aim for 99.99% uptime to keep your platform running smoothly.

• Patching & Updates: Regular updates and security patches minimize vulnerabilities.

• Backup Policy: Encrypted backups are securely stored with a 15-day retention period for reliable recovery.

• Compliance: Our hosting infrastructure complies with GDPR and ISO standards. All data is hosted in Australia (Sydney), ensuring local data residency and adherence to Australian data protection laws.

Absolutely. Club Ducks provides the perfect sponsorship management solution for events, peak sporting bodies and charities.  

How It Works for Sponsors

When a potential sponsor receives a sponsorship proposal from your club, they're invited to complete their sponsor profile. Once set up, they can log in anytime to manage their sponsorship.

From their profile, sponsors can:

• Accept your proposal and terms and conditions

• Make payments and see transactions

• Receive confirmation that their sponsorship assets are being delivered

• Communicate directly with your club (all messages are stored for future reference)

• Upload their logo for club use

• Share special offers for club members, which can be published to your social media once approved

To see how it works in action, visit the Video Tutorials section on the home page for a demonstration of the sponsor experience.

How Membership Works for Your Members

Your members purchase their membership directly through your club’s website. After selecting and completing their purchase, they’re invited to set up their member profile.

Once their profile is complete, members can log in at any time to view or update their details and download their digital membership card.

Memberships are set to renew automatically each year unless your club chooses to manage this differently. Members will receive automated reminder emails—14 days and 1 day before their membership expires—letting them know their renewal is coming up.

If they don’t wish to renew, members can simply log in to their profile and opt out.

For a walkthrough of the member experience, check out the Video Tutorials section on the home page.

Once you subscribe to Club Ducks, you’ll have access to a unique URL or HTML code to integrate into your club’s website. This provides members and sponsors with direct access to their dedicated areas right from your site.

You have two options for adding this:

• Copy URL – Link the URL to an image or graphic on your site. When clicked, it opens the login page.

• Copy HTML – Embed a “Sign In” button that serves as the access point.

If needed, your web manager can assist with setup, or you can contact support@clubducks.au for help.

We don’t currently offer a free trial. By limiting free trials, we’re able to keep storage and other costs down, ensuring our platform remains affordable for clubs like yours.

That said, our refund policy is fair and reasonable, protecting your club from any financial hardship if you decide not to continue with us.

If you’ve checked out our homepage—including videos, FAQs, and tutorials—and still have questions, we’d love to invite you to book a club demo. We’re here to support you every step of the way!

Need Help? We’re Here for You

Our platform is designed to be simple and intuitive—but we know questions can come up, and we’re always happy to help!

• Email Support: Reach us at support@clubducks.au, and we’ll reply the same day during business hours (or the next business day if your message arrives after hours).

• Book a Club Demo: Want to explore the platform or understand setup requirements? Schedule a demo, and we’ll walk you through everything.

• New Committee Member? We’ll guide you through your club portal essentials to help you get up to speed quickly—just reach out!

Even though we’re an online business, you’re never on your own—we’re here to support you every step of the way.

Don't forget to check out our Launch & Support services.

Launch & Support — Let’s Get You Set Up!

Our Launch & Support package is here to make sure your Club Ducks platform is ready to go from day one.

We’ll take care of the setup, activate all the features, and hand over a fully configured system—with real examples tailored to help your team hit the ground running on your sponsorship journey. And it doesn’t stop there—ongoing support is included to help you get the most out of your platform as your club grows.

Stripe simplifies the process of accepting payments online. Stripe is required to accept payments from members and sponsors. Stripe incorporates machine learning algorithms and advanced fraud detection mechanisms to help clubs minimise fraudulent activities and provides tools to manage risk.You will be guided through the process of setting up your Stripe account when you subscribe to Club Ducks and begin to build your club profile. There is processing fees associated with using Stripe, fees are comparable to normal Eftpos & Credit Card fees and can be found on the link provided.     

Yo may like to visit Stripe | Payment Processing Platform for the Internet for initial information.