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The Membership & Sponsorship Management Solution For Clubs

Contact us

  0419 628 088

  info@clubducks.au

  Somerton Park South Australia

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Frequently Asked Questions

Collection of data?

Clubducks collects personal data such as Club Profile directly from you — as a club or a visitor — when you visit Clubducks'  website, or when you contact a member of the Clubducks' team or sign up for a Clubducks' account to use our platform and services.We do not sell your personal data, or the personal data of your end users. We also do not allow any personal data to be used by third parties for their own marketing purposes.

Server security plays an important role in keeping server environment secure and operational . Our goal is to ensure the utmost protection for our customers. Here are some key highlights:

Multi-Layered server Security: Our server infrastructure is fortified with multiple layers of security, including firewalls, DDOS protection, SSL, and network redundancy. This layered approach helps safeguard against a wide range of potential threats.

Data Encryption: All data transmission and storage are encrypted to maintain the confidentiality and integrity of your information. This ensures that your sensitive data remains protected at all times.

Real-Time Monitoring: Our servers are under constant surveillance through real-time monitoring. This proactive approach allows us to identify and address any anomalies swiftly, minimizing potential downtime.

High Uptime: We are committed to maintaining a network uptime of 99.99%. This level of reliability ensures that our applications run smoothly and consistently.

Patching and Updates: We adhere to a strict patching and update schedule for both server software and operating systems. This proactive maintenance approach ensures that our systems are always up-to-date with the latest security fixes, effectively mitigating vulnerabilities.

Backup Policy: Our comprehensive backup policy includes encrypted backups stored in secure location. Data retention is set at 15 days, ensuring that your data can be restored with integrity if needed.

Compliance: Our server solution fully complies with GDPR and ISO standards, prioritizing data security and adhering to the requirements of data security laws. We host the business application within Australia-Sydney, ensuring that everything remains secure and accessible.

Absolutely. Club Ducks provides the perfect sponsorship management solution for events, peak sporting bodies and charities.  

When a potential sponsor receives a sponsorship proposal from your club, they are invited to complete their sponsor profile. Once they have completed their profile, they can sign back in at any time. Inside their profile they can accept your proposal, including terms and conditions, make payments, view invoices and more. They can receive evidence from your club that assets are being delivered. Your club can communicate directly with them via their profile, all communication is stored for future reference. Sponsors can also upload their logo for club use and upload any special offers that they would like to offer club members, and once approved by your club they can be shared directly to your social media.

See Video Tutorials section on the home page for a demonstration of the sponsor experience.  

 

Your members purchase their membership through your club website. After they select and purchase their membership, they are invited to complete their member profile.

Once they have completed their profile, they can sign back in at any time to update and view their membership details and download their digital membership card.

Renewal of membership is done automatically by the system each year unless your club nominates otherwise. Each year your members receive automatic emails from you (pre-set 14 days before and again 1 day before expiration) reminding them that their membership will automatically renew.

They can choose not to renew by accessing their profile.

See the Video Tutorials section on the home page for a demonstration of the member experience.  

 

Testimonials

L-Cassidy (CEO Sport SA)

Congratulations on Club Ducks, a real game changer for the industry.

A-Hood SANFL Eagles (WWTFC)

We are so pleased to be working with Club Ducks and will be a game changer with our ability to manag...
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info@clubducks.au I Somerton Park South Australia I ABN 91801672041