Get in touch with us

The Membership & Sponsorship Management Solution For Clubs

Contact us

  0419 628 088

  info@clubducks.au

  Somerton Park South Australia

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Frequently Asked Questions

Launch & Support — Let’s Get You Set Up!

Our Launch & Support package is here to make sure your Club Ducks platform is ready to go from day one.

We’ll take care of the setup, activate all the features, and hand over a fully configured system—with real examples tailored to help your team hit the ground running on your sponsorship journey. And it doesn’t stop there—ongoing support is included to help you get the most out of your platform as your club grows.

What’s Included:

  • Initial setup meeting (Zoom)
  • Progress check-in (Zoom)
  • Handover & training session (Zoom)
  • Follow-up & review session (Zoom)
  • Build your club profile
  • Add sample sponsorship tiers & player profiles
  • Upload your assets
  • Add an example target sponsor
  • Add one of your existing sponsors
  • Set up a membership type

The subscription we promote on our website is best suited for clubs with up to 100 sponsors and 750 members or less. If your club is a bit bigger than that, you might need our Enterprise Subscription, which is built to handle larger numbers. It's not listed online, so feel free to reach out to us directly—we’re happy to chat and find the right fit for you.

Data Collection

Club Ducks collects personal information—such as your club profile details—directly from you when you visit our website, contact our team, or create an account to use our platform and services.

We never sell your personal data or the data of your end users, nor do we allow third parties to use it for their own marketing purposes.

Server Security

Protecting your data is our top priority. Our secure hosting environment is built for reliability and robust data protection, with features including:

  • Multi-layered Security: Firewalls, DDoS protection, SSL encryption, and network redundancy guard against a wide range of threats.

  • Data Encryption: All data is encrypted in transit and at rest to ensure confidentiality and integrity.

  • Real-time Monitoring: Continuous server monitoring enables rapid detection and response to anomalies, reducing downtime.

  • High Uptime: We aim for 99.99% uptime to keep your platform running smoothly.

  • Patching & Updates: Regular updates and security patches minimize vulnerabilities.

  • Backup Policy: Encrypted backups are securely stored with a 15-day retention period for reliable recovery.

  • Compliance: Our hosting infrastructure complies with GDPR and ISO standards. All data is hosted in Australia (Sydney), ensuring local data residency and adherence to Australian data protection laws.

Absolutely. Club Ducks provides the perfect sponsorship management solution for events, peak sporting bodies and charities.  

Testimonials

SANFL - Eagles I Andy Hood

It’s brilliant. It will make us more effective and most importantly give us the ability to service...

Plympton Football Club I Mike Donkersley

The way I see it, Clubs can't afford not to be using Club Ducks!
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